This Case Study:

Implementing effective Change Management at Lincolnshire Police

Recognising our track record and experience in Portfolio Management, Lincolnshire Police entrusted us to design and implement a full end to end approach for the management of all change from minor works to large scale programmes.

Project Background:

Following on from the conclusion of the Service Delivery Agreement between G4S and Lincolnshire Police and the return to an in-house service provision, the Force was presented with an opportunity to implement a new approach to change management.

The Force required a holistic view of all change with effective governance and efficient utilisation of resource that allowed them to do more with less.

Initial Challenges:

Challenges included dispersed project management resources between the Strategic Partner and the Force, leading to coordination issues. A lack of clear overview of the force-wide change portfolio and inconsistent project prioritisation further complicated the alignment with strategic goals.

Streamlining these aspects was critical for enhancing the change management process, ensuring resources were aligned with strategic aims.

Project Deliverables:

How We Supported Our Client:

How We Supported Our Client:

We employed a systematic and balanced method to enact change, ensuring it harmonised with the forces overarching strategy. This involved establishing clear definitions of change, implementing efficient resource allocation frameworks, and setting up strong and flexible governance systems.

Discover

P3D conducted a detailed gap analysis and identified resources, process and products.

We collated and analysed all in flight and pipeline change initiatives and facilitated the Chief Officer Team in consistently prioritising change, allowing a streamlined Portfolio to be established.

We identified opportunities for significant efficiencies and held workshops with the Chief Officer Team, to determine where these could be realised.

Develop

We established a comprehensive governance and controls matrix across all change levels, alongside prioritisation and categorisation models to streamline decision-making.

Additionally, we devised a portfolio strategy and plan outlining the approach for the next four years, supported by templates, reporting requirements, and training materials for key change roles, all underpinned by Standard Operating Procedures (SOPs).

Deliver

We provided bespoke guidance booklets and training sessions arranged for all key resources, including Project Mangers, SO and over 50 Business change leads. To ensure all process were embedded.

We established and delivered a Change Board with supporting governance that allows streamlined decision making, categorisation and prioritisation of all change.

We created support products to enable the Force to engage change champions across the Force, and to deliver more change with less dedicated resource through efficient products, support and guidance.

“Pragmatics 3D have re-balanced the governance around change and introduced processes for the Force to adopt. Moving forward, the Force will operate flexibly if required but there is a baseline in place which is good and fit for purpose.”

DCC Julia Debenham, Deputy Chief Constable at Lincolnshire Police

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